Cancellation & Refund Policy
48 hoursCancel up to 48 hours before the start for a full refund to your credit.
Minimum not metIf a workshop doesn't reach its minimum, it's called off and everyone is refunded in full.
Credit you buyDoesn't expire, and goes back to your card if you close your account.
How paying works
Each workshop has one price per person, shown in dollars before you book. You pay from your GroovaClass credit (ClassPoints; one credit is one dollar). You add credit by card through Stripe; Stripe's card processing fee is added on top when you add credit, so the credit you receive equals the amount you chose.
When you cancel
- 48 hours or more before the start: cancel from the workshop or from My workshops, and the full price goes straight back to your credit.
- Less than 48 hours before the start: choose "Request cancellation". Our team reviews each request and lets you know the outcome.
- After the workshop: if something went wrong, write to us within 48 hours after it ends. We look into each case and refund in credit when the workshop did not take place as described.
- Registration and cancelling are closed while a workshop is live (its first hour).
When a workshop doesn't run
- The minimum isn't reached: workshops at a studio have a minimum number of bookings. If it isn't reached by the cut-off (48 hours before the start), the workshop is called off automatically and everyone who booked gets the full price back in credit. The instructor and the studio are told too.
- The instructor cancels: everyone who booked is refunded in full. An instructor cannot cancel a workshop that has reached its minimum without our approval.
- The studio cancels: a studio can cancel a booking more than 48 hours before the start; within 48 hours it must ask us. Everyone who booked is refunded in full.
Your credit
- Credit you buy doesn't expire. If your account has no activity for a year, the unspent credit you bought is refunded to the card it came from. We remind you before that happens.
- Credit you're given, such as an invitation bonus or a credit from our team, expires 90 days after you receive it.
- Credit can only be used on GroovaClass. It can't be transferred to someone else or exchanged for cash.
Refunds to your card
- Refunds of a booking go back to your credit, so you can book again straight away.
- When unspent credit you bought goes back to your card (a closed account, or a year without activity), it is refunded against your most recent purchases first. Stripe's card processing fee, paid when you added the credit, is not refunded.
- Card refunds usually take 5 to 10 days to show, depending on your bank.
Questions
Write to support@groovaclass.com. See also Questions & answers and our Terms of Service.